Emergency Firmware Upgrade
All models - ZIP file
Use this when the unit isn't starting up, or when instructed by a technician. To install, open the zip file, drag the 'EMERGENCY_FW_UPGRADE' folder across to your USB stick. This will return the unit to factory default settings. The contents of your USB stick should look like this:
Turn off the machine and insert the USB, then turn back on. The screen will advise what to do next.
VMS software for Windows (Version 309, updated 09/11/17)
Default password for VMS is '1111111'. If upgrading from a previous version, run the installer twice (once to remove, again to reinstall).
Mac Viewer 2.0 (v1.03 updated 29/09/2017)
RMS software for Windows (Version 445, updated 11/09/17)