Question: My Internet Explorer will not install the ActiveX add-on, what can I do to get this working?
Answer 1: You are using Internet Explorer 64bit. You will need to use the 32 bit version
Answer 2: The Security settings may be preventing the installation. To overcome this you can add a security exception for the DVR. To set this folow the steps below:-
- Open Internet Explorer
- Go to your DVR address and login
- Click the Alt key on your keyboard to open up the Internet Explorer Menu
- Select the Tools Menu
- Select Internet Options
- Select the Security Tab
- Click Trusted Sites
- Click Sites button
- Untick 'Require server verification (https:) for all sites in this zone'
- Click Add button (your DVR url should be displayed in the add box)
This will add this to the list below
- Click Close
- Set the Security Level for the zone to Low (slider bar)
- Click OK
- Refresh the page, it should prompt to install the ActiveX control
- Confirm to install
If no slide bar is not visible under Trusted sites:-
(this is the case with Windows XP and some versions of Internet Explorer)
- Click the 'Custom level' button
- Go down the list to 'ActiveX controls and plug-ins'
- Change 'Download unsigned ActiveX controls' to 'prompt'
- Click OK
Answer 3: If you are running Internet Explorer 9, you may need to run through compatibility mode. This is the button to the right of the address bar that looks like a broken page. When it is in blue, it is enabled.

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