Category » Frequently Asked Questions

There were 25 articles found in this category:

1. Killer XD/XDH DVR Unlock password keylock
   This is the process to unlock the DVR if the lock button has been used or auto keylock has been enable through the menu. When you use any key the DVR will challenge you for an unlock. The 'Password Keylock' box appears - Select ADMIN as teh username - Press down (to the passwo ...
2. Mini PTZ Camera - PTZ Panning
   This relates to the Mini PTZ Camera only Question: Is it possible to set our ptz camera to pan between to 2 points? Answer: Yes this is possible If you wish to pan left to right/right to left then you can set the Leftmost limit and the rightmost limit and then run a line scan. To set leftmost ...
3. Killer XD & XDH Password reset
   Password Reset If the password has been set and forgotten, this can be reset to factory default '111111'. The process is as follows:- - Unplug the power from the DVR - Press and hold the 'Power' and 'Stop' keys similtaneously - Reconnect the DVR (Still holding down the power and stop keys) - Wai ...
4. Lens calculation
   CCTV Lens Calculator You can work out the lens required using this simple method: Distance from object multiplied by the Size of the CCD chip in mm, divided by horizontal or vertical Area equals the Lens required. D x S = L A The larger the CCD chip in the camera, the greater the field of ...
5. Killer HD and Blade network playback and backup
   If you are experiencing trouble reviewing recorded footage or backing up recorded footage via Internet Explorer, it is likely to be down to the security settings within Internet Explorer. To enable all features, you should add the DVR address to trusted sites and lower the security settings. To ...
6. Killer HD and Blade Internet viewing
   Question: I have configured my DVR and router to connect remotely, however I get to the DVR logon and cannot log on/view video Answer(s): Ensure you are using Internet Explorer(IE) on Windows or Safari on Mac OSX. For Windows: Install the Active X control and program from Ultracker If this wil ...
7. Jupiter - Disable unused channel
   Please note that this covers the Jupiter v3, not the previous v2 model. If you have some channels that do not have camera's installed. You may wish to disable the recording on this to reduce the space consumption. To disable camera recording on a specific camera and disable the event recording o ...
8. Jupiter and Neptune - Setup Motion Record
   Note that this details the process for the Jupiter v3 and Neptune. The previous Jupiter v2 has a different interface. To set the motion settings follow the below:- Go to Menu (button on front of your device or on the remote) Select Andvance Config Select Detection on the left Select the Channe ...
9. Configure DVR via the internet
   Question How can I configure my DVR so it is accessible from a remote location via moibile phone or web browser? Answers The DVR configuration is a process of configuring it to be accesible via your LAN. From a remote location however, you may require a technical expert who can configure your ...
10. Jupitor - Increase recording time
    If you have you wish to extend the recording time on your DVR, you can reduce the Images Per Second (IPS) that the DVR records at. Folloow the steps below: - Right click the mouse to open 'Menu' - Enter your password if requested. Default id '0000' - Select Quick Start (top left Icon) - Change t ...
11. View CCTV on TV
    Question: How can I view CCTV on my TV? Answer: Some DVR's support connecting an output to a TV via the TV composite video input (Yellow RCA plug). Audio can also be connected from most via the Audio composite connections (Red & White RCA plug). Using a coaxial to composite or scart converte ...
12. Jupiter Dimensions
    The Jupiter DVR dimensions are as follows: Width: 374 mm Depth: 264 mm Height: 69 mm
13. Killer XD & XDH Dimensions
    The Killer XD & XDH range of DVR dimensions are as follos: Width: 433 mm Depth: 385 mm Height: 88 mm
14. Neptune Dimensions
    The dimesnsion of the Neptune DVR are as follows: Width: 343 mm Depth: 223 mm Height: 59 mm
15. Killer HD Dimensions
    The Killer HD range of DVR dimensions are as follows: Width: 290 mm Depth: 180 mm Height: 42 mm
16. Killer Blade Dimensions
    The Killer Blade range of DVR dimensions are as follows:- Width: 430 mm Depth: 290 mm Height: 60 mm
17. Samsung SVR 32 Channel viewing
    On the Samsung SVR 3200, you can only view all 32 channels by having 2 monitors connected, 1-16 on Monitor 1, 17-32 on monitor 2. Alternatively they can be viewed through the Samsung Network Manager (SNM-128S) application which allows for viewing up to 128 camera's (if you have mutiple DVR's).
18. Video viewing in Internet Explorer
    DVR Internet Explorer video viewing may not work correctly. This issue may be caused by incompatible or corrupt installation of the necessary Internet Explorer add on. If you can login to the DVR via internet explorer but the video does not load or display correctly, Flash Player or Quicktime ma ...
19. Killer XD & XDH Clear Log files
    To clear the log files, go into the log and press the 'Stop' key. You will be prompted for confirmation of clearing the logs.
20. Samsung SVR maximum users
    On the Samsung SVR range of DVR's, the maximum number of connected network users is 10