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Frequently Asked Questions
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There were 60 articles found in this category:

  1. questionCobra & Venom Backup
    Question: How do you backup on the Cobra and Venom range of DVR. Answer: - Press or Click Play on the DVR - Enter Password if requested - Press Menu or Right click with mouse - Select 'Calendar Search' - Select the Date to go to - Select the Hour underneath the calendar - Then sel ...
  2. questionInstall add-on for Internet Explorer
    Question: My Internet Explorer will not install the ActiveX add-on, what can I do to get this working? Answer 1: You are using Internet Explorer 64bit. You will need to use the 32 bit version -To do this, click the 'Start' Button and start typing 'Internet Explorer' You should see two entries, ...
  3. questionPort forwarding isn't working on my BT Broadband connection (CGNAT)
    If you a customer of BT Total Broadband Option 1, your connection may be subject to something called CG NAT. This is a method of sharing IP addresses between multiple customers, and prevents any port forwarding rules you configure on the Home Hub from working. In order to fix this, fill in the f ...
  4. questionDefault Login Passwords for Various DVR
    Please find a quick reference list of our various DVRs default login and passwords Recorder Model Local User Local Password Network User Network Password Endeavour admin {blank} admin {blank} XDH ct ADMIN 111111 ADMIN 111111 XDH ADMIN 111111 ADMIN 111111 Odyssey/Orion admin {b ...
  5. questionSamsung SRD-442 - Email alerts are not working
    The email function on the Samsung SRD-442 has been fixed with a firmware update. You will need to download the file located at this link: http://www.samsungsecurity.co.uk/.../srd-442.aspx and save it to a USB stick. Plug this into the DVR and select the Update option from the system menu. Once ...
  6. questionOdyssey - Remote Viewing
    Please find some basic notes with regards to configuring the Odyssey DVR for viewing via the Internet/Local area network. The Odyssey Range of DVRs utilise 3 ports for viewing over Network and Internet connections. The default port settings are:- HTTP Port: 80 Client Port: 9000 Mobil ...
  7. questionWiring Diagram for Samsung CAT5 RJ45 Camera Cables
    The diagram below shows the connector pinouts of the proprietary cables supplied with the Samsung SDE-3003 kit. Use this if you wish to make your own cables for use with the original cameras, or to allow the use of standard BNC connections on standard cameras with a BalunKing Balun. Samsung DVR ...
  8. questionSamsung SDE-3003 doesn't display any menus, or respond to remote control?
    The Samsung SDE-3003 will only display the menu on 1 screen when a VGA and BNC monitor are connected. To change the main output from VGA to BNC or BNC to VGA when the live screen is displayed press the remote control buttons in the below sequence: [FREEZE] [VIEW] [RETURN ] [FREEZE] [VIEW] [RET ...
  9. questionCobra / Venom Elite & Alpha - Playback guide
    Please find quick instructions for doing Playback on the Cobra/Venom Elite/Alpha range of DVRs. - Press Menu Enter the account/password if Key lock enabled - Go across to Search and Select - Select Calendar Search You will get a screen that shows the calendar - ...
  10. questionCobra / Venom Elite - Password Reset
    To recover the password when set and forgotten, there is a key sequence to reset the unit back to factory defaults. Press the Sequence button 20 times, then press the ESC (escape) key. A Message will appear asking you to confirm settings deletion. 'Yes' will remove all user accounts and reset t ...
  11. questionCobra/Venom Alpha HD - Video DIP switch Settings
    Switches 1 & 2 are to set the mode and resolution for the camera inputs. You cannot mix cameras in different modes, they must all be the same. If you are using the HDMI connection from DVR to screen, switch 3 & 4 should be set to FULL HD (1080p) or HD (720p). If you have a VGA monitor c ...
  12. questionWireless USB mouse support
    Can I use a wireless mouse with my DVR? If you have an XDH, Cobra or Venom system, some wireless mice are supported. We have tested and confirmed compatibility with the Logitech M185, but do make sure you have updated the DVR's firmware to the latest version to ensure compatibility. Other mice w ...
  13. questionIiyama 19" LED - Turn off Power saving
    Question: My monitor keeps going off after a number of hours. Why does it do this and how can I stop it? Answer: The iiyama 19" LED monitors come with power saving features enabled by default. This causes the monitor to go into standby after 3 hours. This can be disabled using the on screen men ...
  14. questionLPR Camera - Settings
    Question: What are the best Settings for the LPR camera? Answer: This is very subjective, however the factory default settings are normally suitable for most situations. To reset the camera to Factory settings, go into the Menu using the Joystick inside the camera. Choose Reset, Factory. Form th ...
  15. questionCovert High Definition Hidden Camera Sunglasses - Set Time
    To set the time on the Covert High Definition Hidden Camera Sunglasses:- - Connect the sunglasses to a PC with the USB cable - Create a text file on the SD Card called time.txt - Type into the text file the date and time in the below format YYYY.MM.DD HH:MM:SS There should be no leading ...
  16. questionCobra/Venom Elite - Video Jumper/DIP switch Settings
    Please find the following reference for the jumper or DIP switch settings for video input/output for the Cobra/Venom Elite range of recorders. If you would like, you can download this as a PDF: Download Video Output settings There are two settings for the menu video output. It can be set to out ...
  17. questionCobra / Venom - No HDMI output
    Please note this page does not apply to the new Elite and Alpha range. Question: I have conencted my DVR via HDMI to my TV, but there is no video output Answer: The Cobra and Veum DVRs are in 1080p by default. This means you will require a full HD 1080p TV/Display. If you don't have a Full HD TV ...
  18. questionCobra / Venom - Beeps on startup
    Please note this page does not apply to the new Elite and Alpha range. Question: I power on my DVR and it beeps constantly, what is causing this? The video is also displayed in black and white. Answer: The DVR is in the incorrect composite video mode. This can cause a 'Tamper' alarm, generating ...
  19. questionOdyssey & Orion - Secondary monitor output
    How do I select a different channel to be output on the BNC Video Out connectors? Hold down the REWIND(4/8) or '0'(16) button on the front of the machine, Slternatively use the '0' on the remote to do the same The machine will beep once, then you can let go You will then get the menu interfac ...
  20. questionOdyssey & Orion - OSX plugin for Safari
    Question: After installing the Surveillance Client plugin for Safari, I am still prompted to install when I connect to my DVR. Why is this? Answer: This happens becuase the installation fails to complete correctly while Safari is still running. Even if you have closed the window, it can still be ...
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