Category » Frequently Asked Questions

There were 44 articles found in this category:

1. Twilight PTZ - Setup Tour
   First Step to setup a tour is to program in your preset positions to be used in the tour To do this use a PTZ controller:- Select the camera you wish to setup (ID: 001 for example) by pressing '1' + 'CAM' on the controller Move the camera to the first position you wish to set Press 'Set' Then ...
2. Cobra / Venum - Beeps on startup
   Question: I power on my DVR and it beeps constantly, what is causing this? The video is also displayed in black and white. Answer: The DVR is in the incorrect composite video mode. This can cause a 'Tamper' alarm, generating the constant beeping. To correct follow these steps: - Menu - Configura ...
3. Cobra / Venum - No HDMI output
   Question: I have conencted my DVR via HDMI to my TV, but there is no video output Answer: The Cobra and Veum DVRs are in 1080p by default. This means you will require a full HD 1080p TV/Display. If you don't have a Full HD TV, follow the steps below:- - Disconnect the HDMI whilst changing the co ...
4. Odyssey - 16 Channel D1 setup
   Question: Why can I not set my recorder to record D1 on all 16 channels? Answer: Please see the maximum record rate of the unit below: D1 = 100fps (6 fps per channel) HD1 = 200fps (12fps per channel) CIF = 400fps (25 fps per channel) To set the DVR to D1, y ...
5. Install add-on for Internet Explorer
   Question: My Internet Explorer will not install the ActiveX add-on, what can I do to get this working? Answer 1: You are using Internet Explorer 64bit. You will need to use the 32 bit version Answer 2: The Security settings may be preventing the installation. To overcome this you can add a sec ...
6. Odyssey - Remote Viewing
   Please find some basic notes with regards to configuring the Odyssey DVR for viewing via the Internet/Local area network. The Odyssey Range of DVRs utilise 3 ports for viewing over Network and Internet connections. The default port settings are:- HTTP Port: 80 Server Port: 9000 Mobil ...
7. Spy Watch - Internal Time Set
   To set the Internal recorder data and time on your spy watch, follow the process below. The time analogue time does not synchronise with the recorder, hence this needs to be programmed seperately. - Connect the Watch via the USB to a Computer - Open up the device - You should see a folder called ...
8. 5.8 GHz (Band C) Wireless Equipment
   Please note that if you are utilising the 5.8GHz Band C wireless equipment, you are obliged to have a license within the United Kingdom. This is available through Ofcom, the Independent regulator and competition authority for the UK communications industries. Please see Ofcom's statement regards ...
9. Endeavour D1 - Motion Record Setup
   To avoid any version changes, update to the latest available firmware. Endeavour D1 firmware is available for download here: View Article Setting up Record Please note that when the DVR is set to 'Regular' record, all recording will be labelled as such. No Motion files will be listed when searc ...
10. Jupiter and Neptune DVR - Setup Motion Record
    Note that this details the process for the Jupiter v3 and Neptune. The previous Jupiter v2 has a different interface. To set the motion settings follow the below:- Go to Menu (button on front of your device or on the remote) Select Andvance Config Select Detection on the left Select the Channe ...
11. Neptune & Jupiter DVR - Event List
    Question: How do I get to the recorded events list, the event search in the main menu doesn't show this? Answer: From the viewing screen (4 way split screen), press the 'LIST' button. This opens up the Event List where you can search thet date/time for specific event types. Note that the search ...
12. Endeavour D1 - Remote Viewing
    Please find some basic notes with regards to configuring the Endeavour D1 DVR for viewing via the Internet/Local area network. The Endeavour DVR utilises 3 ports for viewing over Network and Internet connections. The default port settings are:- HTTP Port: 80 Video Port: 34567 Mobile ...
13. Samsung Auto Tracking (SPD 3570T)
    Question: How do I setup a Samsung SPD-3350T or 3570T PTZ camera to do the Auto Tracking? Answer: The basic process is a) Setup the preset position you want the camera to return to. c) Go and Edit this preset position d) Select ‘After Action’ and set it to ‘ ...
14. Blade - PTZ Setup
    Please review the manual available here: Blade Manual page The PTZ setup is covered in the manual. Some quick notes listed below. Quick Setup The keyboard connects to the keyboard socket with the RJ11 connector cable supplied. The keyboard gets power from the DVR. The camera/s connect to the RJ ...
15. Blade - Password Recovery
    If the administrator password has been set and forgotten, there is a method to reset the administrator password. You need to login on the DVR using the following ID and Pass. ID: 0 Pass: 58970712 From here you must go to the Password settings and set the Admin (ID 3/9) to a new password.
16. Twilight Pro & IR Dome Camera - Rotation
    Question: How do I rotate the camera 180 degrees as the internal structure does not support this? Answer: When mounting this camera to a wall, with the entry point located at the top, it may be necessary to rotate the image 180 degrees. This should be done via the OSD menu on the camera rather ...
17. Covert High Defination Hidden Camera Sunglasses - Set Time
    To set the time on the Covert High Defination Hidden Camera Sunglasses:- - Connect the sunglasses to a PC with the USB cable - Create a text file on the SD Card called time.txt - Type into the text file the date and time in the below format YYYY.MM.DD HH:MM:SS There should be no leeding ...
18. RG59 cable length
    Question: What is the longest run of RG59 you can have without loss of signal Answer: RG59 cable will typically carry video signal up to 200 meters or 650 feet, without signal loss. If travelling further than this, CAT5 should be used in conjunction with video baluns. Over 200 meters, you should ...
19. DVR Login Password
    Please find a quick reference list of our various DVRs default login and passwords Recorder Model Local User Local Password Network User Network Password Endevour D1 admin {blank} admin {blank} XDH ct ADMIN 111111 ADMIN 111111 XDH ADMIN 111111 ADMIN 111111 Samsung SRD admin 43 ...
20. Configure DVR via the internet
    Question How can I configure my DVR so it is accessible from a remote location via moibile phone or web browser? Answers The DVR configuration is a process of configuring it to be accesible via your LAN. From a remote location however, you may require a technical expert who can configure your ...